We ship all across Canada and internationally.

Packaged in protective bubble mailers, bubble wrap, packing paper, card protectors, 200lb-rated boxes and sleeves for safe travels.

All orders are insured. If an item is lost, contact the carrier; once confirmed lost, send us a screenshot and we'll file a claim on your behalf. Insurance covers the invoice cost, not theoretical card value.

Orders go to the post office every Tuesday.

Instead of shipping each order right away, you can build a box with us. Add as many products as you like over time, and when you're ready, just buy shipping — everything ships together as one parcel on the next shipping day.

No. Hold My Order only reserves and stores your items — it doesn't ship them. When you're ready to send your box, you'll still need to purchase a shipping option (Standard or POBOX/Box/Remote) at that time. Shipping is always sold separately.

It covers the cost of safely storing your items: dedicated space, a climate-controlled environment, and security measures that keep your cards protected until they ship.

Whenever you're ready, purchase a valid shipping option. All your held orders are then combined and shipped out together as a single parcel on shipping day (Tuesdays).

Already paid shipping this week? Choose Hold My Order and we'll bundle new orders so you pay shipping once.

Because of the collectible nature of trading cards,all sales are final— products are non-refundable and non-returnable. Please double-check your order before checking out.

Sealed trading card products can't be verified or resold once they've left our hands, so all sales are final. It's the standard across the TCG industry and lets us guarantee everything we ship is 100% authentic and untampered.

Every order is insured. If your package is lost or arrives damaged, contact the shipping carrier first; once they confirm the issue, send us a screenshot of the details and we'll file a claim on your behalf. Insurance covers the amount paid on your invoice.(See our Shipping section for full details.)

Yes — we're a registered corporation with the Government of Canada.

Yes. We completed The Pokémon Company's distribution interview process and were granted permission to purchase and sell official Pokémon trading cards directly from their registered distributors.

Since 2023 — and the team behind it has run successful businesses for over a decade.

Leave a review for a chance to win — every new release. Details drop in Discord.

Message us on Discord or by email — we reply fast.